Zovo Swimlane
Support
Need help with Zovo Swimlane or found a problem? Email support@zovo.one with a description of what you asked (in ChatGPT, Claude, or another app) and what happened. We reply within 2 business days.
Common questions
The AI app did not use it. Mention it by name in your request, for example "Use Zovo Swimlane to ...".
Is my data stored? Only the files it generates for you to download, for 1 hour; then they are deleted automatically. Nothing else is stored. See the privacy policy.
What can it not do?
- Up to 12 lanes, 150 steps and 300 links; 120 characters per step and 40 per label
- Steps are placed automatically by flow order; manual positions, colours per step, sub-processes and message flows between pools are not supported
- Refused with the reason: unknown lanes or ids, duplicate lanes, ids or links, a link from a step to itself, no start or no end step, an end step with outgoing links, a decision without 2 labeled branches; it does not guess
- The PDF font covers Latin, Greek, Cyrillic and Vietnamese; Chinese, Japanese, Korean, Arabic, Hebrew and emoji show as ? in the PDF (the SVG and CSV keep them)
- PDF text is at least 6 pt; when one step with its branch labels is wider than the page at 6 pt (for example a decision with 15 or more labeled branches in the vertical layout on Letter), no PDF is made and the SVG and CSV are, with a note
- Files of large diagrams are kept for 1 hour so the download links work, then deleted; download the files to keep them